Shipping Policy

Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.

Delivery Time
We ship internationally. Once dispatched, orders typically arrive within 6–12 business days, depending on your location and local customs processing.

Please note: delivery times are estimates and not guaranteed. Factors such as customs delays, holidays, weather, and carrier issues may occasionally affect delivery.

Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.

Shipping Delays
While we work hard to ensure timely delivery, occasional delays can occur due to circumstances outside our control (customs, carrier disruptions, high demand periods, etc.). We appreciate your patience and are happy to assist if your order is taking longer than expected.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Questions?
If you have any questions about your order or shipping, feel free to contact us at sovaqi.contact@gmail.com.